printer won't scan it will do all the other operations it is suppose do but scanning.

[Abel]

Hi, Sherry4!

So that the Community can help you better, we need to know which Canon printer you own.  

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[shadowsports]

Please also share the OS and build you are using the printer with.   

[Marc_O]

The scanning issues on the imageClass MF devices connected via usb has been my main source of frustration ever since switching to windows 11. I have about 30 workstations that are all exact the same spec and OS. Only about 5 of those had no issues installing the drivers with the official installer from the canon website. Another 10 would take like 5 tries to finally install. The rest of the workstations cant get the installer to copy the scan drivers. The workstations that are using Brother MFPs have had zero issues whatsoever.