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imageCLASS MF264dw II won't scan, shows error E302-0001

Sherry4
Apprentice

printer won't scan it will do all the other operations it is suppose do but scanning.

4 REPLIES 4

Abel
Enthusiast

Hi, Sherry4!

So that the Community can help you better, we need to know which Canon printer you own.  

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

shadowsports
Legend
Legend

Please also share the OS and build you are using the printer with.   

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Marc_O
Apprentice

The scanning issues on the imageClass MF devices connected via usb has been my main source of frustration ever since switching to windows 11. I have about 30 workstations that are all exact the same spec and OS. Only about 5 of those had no issues installing the drivers with the official installer from the canon website. Another 10 would take like 5 tries to finally install. The rest of the workstations cant get the installer to copy the scan drivers. The workstations that are using Brother MFPs have had zero issues whatsoever.

MelissaT
Apprentice

Imageclass MF 264 dw ii with Windows 10 pro.  Same issue, other functions work but scanner gets an error code.  E302-0001.  Any suggestions?

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