I had reassurances that my new scanner would have proper TWAIN drivers to work with my new iMac running MacOS12. Nothing happens when I plug the printer in and I've downloaded several times the driver you have on your support page. What am I doing wrong?
If the scanner was connected before you drivers were installed, please remove the drivers/software, disconnect the scanner and restart your Mac.
Once that is done, reinstall the driver and CaptureOnTouch scanning program first and then reconnect the usb cable and open CaptureOnTouch and try to scan.
If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.
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