02-12-2024 12:47 PM
Our scanner was working totally fine but it constantly had a message for replacing rollers. However, since replacing the rollers, it is picking up multiple pages.
02-26-2024 09:08 AM
Hi,
Since this happens with brand new rollers, please reach out to our support team at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.
We look forward to hearing from you.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.