Greetings,
OS (build and version) you are using the scanner with?
Is this a new behavior? Did the scanner ever work? Something happen or change? (Dropped, moved, etc)
Have you performed any troubleshooting?
Power cycled the device, reseated the cables, moved the connection to a different port?
The error usually indicates a communication failure. Either from damage, hardware failure or inability to communicate.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
