Hi JohnSmith1,
I'm sorry to hear your camera isn't reading your memory cards. Since this is happening with multiple memory cards they likely aren't the cause. It would be good to double check the lock switch on the side of the memory cards isn't in the lock position.
There aren't any settings on the camera that would prevent it from initializing a memory card. There are a couple of things to double check. The first is to make sure the memory cards are being loaded while the camera is powered off. If they are loaded in the camera while it is powered on that can cause issues like this. The other thing to check would be to load one memory card into one card slot, power on the camera, and check to see if the same thing is happening. If it is turn off the camera, take out the card, load it into the other card slot, power on the camera, and check again. If the issue continues at that point we would recommend sending the camera in for repair.
If you send the camera in make sure to include a copy of the proof of purchase in the box. The technician would need that to verify the warranty.
The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
Instructions for Accessing and Using the Online Repair Portal
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
Danny
