imagePROGRAF PRO-2600 - paper getting stuck

[Malle]

Hello!

I am using my canon 2600 pro for bulk printing, I have this issue that happens every single day with paper getting stuck.

The paper getting stuck is the cutted paper (See video and image attached) , it does not fall down properly and gets stuck so the Blue knife goes back on top of the paper and with this the machine stops and I have to re-do so much work every single day.

The "fix" I have right now is having wooden planks on the back wheels of the machine so it leans more so the paper falls down (it still gets stuck every single day, but not multiple times a day) but this gives me another issue, the machine cant detect how much ink there is in the tanks because the machine is leaning.

I really hope someone has a solution for this since I have had this issue for a long time and I cannot fix it on my own,

Best regards Malkolm

[Patrick]

Hi Malle,

Because this issue is hardware related, it is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 6:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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