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have the new Canon pro-1000. Just installed the inks.

donmazer
New Contributor

h ave the new Canon pro-1000. Just installed the inks. It tells me I am not on a level surface and support  code is 1340. I checked and recheked with my level and checked to see  all inks were properly installed. I keep getting the same message,"Place on a level surface".

4 REPLIES 4

Waddizzle
VIP

I don't have that printer, but double check that all of its' inks are properly installed.

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"Doctor told me to get out and walk, so I bought a Canon."

yep, did that twice

Give 1-800-OK-CANON a call.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Make sure the printer itself is level.