welcome to the forum.
When you say you did all the cleaning operations, did you also do a nozzle check? Is that what is coming out blank?
Try reseating the print head.
Thanks for responding.
I have tried reseating the Print Head, but to no effect. I'm not sure what you mean by 'a nozzle check.' By 'all the cleaning operations' I mean all four possibilities from within the print utility - cleaning, deep cleaning, roller cleaning, etc. The nozzles themselves 'look' pristine when I have the print head removed (for reseating). Also, for the record, all the ink cartridges are at least half full.
Note: the issue appeared 'all of a sudden' - one day I'm printing crisp images on art/note cards, and the next day when I turn on the printer, nothiing but blank pages.
Probably a long shot, but it would determine if its a printer hardware problem or a problem sending data to printer.
I missed that. I'm on a Mac, and the Print Utility presents somewhat differently. See below. Once I know to look, the drop down shows 'Test Print' and selecting that reveals the 'Nozzle Check.'
But even when I run this check, I still get a blank page. So something fundamental with the Print Head seems out of whack.
The ultimate solution for me, after phone consultation with Canon Support, was that the print head was dead, caput. The only cost-effective option was to replace the printer. And, since the Pro-100 is out of production, I wound up with a Pro-200.
12/05/2023: New firmware updates are available.
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05/18/2023: New firmware updates are available.
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