Printing on 5x7 sheets with Pixma Pro 100

[sabrinam28]

Hello,

I have a Mac and am trying to print on sheets of 5x7 photo paper. I'm unsure of where to place the paper because it keeps giving me an error that it cannot find the paper when I put it in the rear tray.

Thank you,

Sabrina

[jrhoffman75]

You need to uncheck "Detect Paper Width" in the printer driver.

Go into the IJ Printer Utility, select Custom Settings and uncheck Detect Paper Width.

Re-select when finished.

By the way, the Canon On-Screen Printer Manual is a very useful tool - searchable by keyword.

[maortizjr]

Hi. I unchecked the Detect Paper Width and still have the same problem. If switch to 8.5x11 works just fine.

[Michael]

sabrinam28,

It may be possible that you are loading the paper in the Manual Feed Tray rather than the Rear Tray.

Visit the following link to make sure that the paper is being loaded correctly:

PRO-100 Online Manual: Loading Paper

This didn't answer your question or issue? Find more help at Contact Us.

[maortizjr]

I also have this problem and I'm using correct rear tray. When using 8.5x11 paper it works just fine. I've unchecked the "Detect Paper Width" in the driver's custom settings as suggested above.

[TCampbell]

I’ve had problems with 4x6” sheets being just a bit too light to feed.  I rest a fingertip on the sheet as it starts to feed and once the rollers have it, it will feed through and print with no problems.  I’m wondering if you’re having a similar issue.