Pixma Pro-100

[1nan]

I'm embarrassed even having to ask because I'm sure it's so simple, but I want to print a 13x19 photo from my printer (which appears to be the A+ open) but when I go into the paper size I don't find that option. I do see A, but not my size. Can you help? Thank you!

[jrhoffman75]

Welcome to the forum 1nan.

Are you on a Mac computer? If so, when you look in Printers & Scanners in System Preferences do you see the AirPrint version of the Pro-100?

[1nan]

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@jrhoffman75 wrote:

Welcome to the forum 1nan.

Are you on a Mac computer? If so, when you look in Printers & Scanners in System Preferences do you see the AirPrint version of the Pro-100?

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Sorry, no I'm not on a MAC

[jrhoffman75]

OK. Windows then? What software are you trying to print from?

[1nan]

Software? I'm sorry I'm not sure what you mean. I'm trying to print a photo I have to my printer. I want a large one, 13x19. It's a photo I have on my Lenova laptop

[jrhoffman75]

What appears when you go to print? Maybe Microsoft Photo? Something must appear that lets you choose paper size.

[1nan]

It does! It gives me lots of options, 4x6, 8x10, A, etc but not the 13x19 that shows to be available when I read online what paper size to use for 13x19 which is A+

[1nan]

I'm looking now, it gives A3 which is the closest at 11.69x16.54. Then it shows JISB4 which is 10.12x14.33" etc

[jrhoffman75]

Here's what I see when using Microsoft Photo:

Sorry I can't be of more help.

Maybe try reinstalling the latest printer driver?

[1nan]

okay, so I opened the photo in Paint app that's on my laptop and Voila! the A3+ option is listed there. Thank you so much for your help. I'm going to call Canon tomorrow to try and understand why I can't just find the print option right from one of the photos saved to my laptop. Thanks again