PIXMA PRO-10 lamp on the photo magenta cartridge

[candyskullinked]

I'm having a weird issue with my Canon pro 10. I just switched out all the ink cartridges to new ones and for some reason the lamp on the photo magenta cartridge will not turn on if all the other ink tanks are also inserted. The lamp only comes on if there are no other ink cartridges installed. Anyone ever run into an issue like this and/or know how to fix it? Please see link, I have uploaded video.

https://drive.google.com/file/d/1oz2kpCnUoW8q70zz8uCcTkQsyLKCtMbY/view?usp=drivesdk

[Patrick]

Hi candyskullinked,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-10 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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