Missing media types in Print Studio Pro v2.1.1; selecting imperial/metric units

[C_Campbell]

Hello all,

This is my first post here. After owning an iPF8100 for 8 years, I've just replaced it with a Canon Pro-4000 printer. I'm woking on a Mac Pro (OS X, Sierra, 10.12.5) and am now in the process of printing X-Rite 2033-patch profiling charts, for which I'm using Photoshop CC 2017, and Print Studio Pro (v2.1.1) in the No Color Management/No Color Correction mode. My first couple of paper profiles came out just fine, but now I would like to profile some Hahnemühle Leonardo canvas. Hahnemühle doesn't currently list a suggested media type (I've emailed their technical support, but don't have an answer yet), so I'm guessing that after consulting the Pro-4000 manual, "Artistic Satin Canvas" is perhaps the best choice. That media type wasn't listed on my printer, so I launched the Media Configuration Tool (v1.1.1) last night to get the latest media data, and updated the printer itself. That worked correctly without any problem, and I am now able to select "ArtSatinCanvas" on the printer LCD. However, when I open the profiling chart in Photoshop, and then in Print Studio Pro, that media type, as well as some others, is missing under Print Settings > Media Type. Thus it appears that the Media Configuration Tool is addressing and updating only the printer's internal list, but not the media type listing that Print Studio Pro references. Further, when I select "Print" in Print Studio Pro and move to the OS X driver, "ArtSatinCanvas" is once again missing. I'm very familiar with the process of downloading and using ICC profiles correctly, but am now wondering whether there is a comparable process for preloading Canon media types of which I'm unaware? Finally, I prefer to work in metric units, but neither I nor Canon imagePROGRAF technical support were able (on a quick call) to see how to change to the preference for units in Print Studio Pro. Thanks in advance for any assistance!

Christopher Campbell

[Sonya1 · Accepted solution]

Hello Christopher Campbell (a.k.a C_Campbell),

To apply the media information to the printer driver, you must update the media information in the printer driver.  For details, please see "Updating Media Information in Printer Driver" in the Online Manual.  Click HERE to view a PDF version of the Online Manual (Mac version) for your PRO-4000.

In regards to your preference for units, are you saying your PRO-4000's "Length unit setting" (under "Device user settings") is set for meters?  Are other programs you use to print from with your PRO-4000 using metric units?

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[C_Campbell]

Great, that was very helpful. Unfortunately, the Canon manual (p. 509) is extremely unhelpful here, and it's a good thing that I have as much experience with these printers and software as I do. What the manual never even hints at is that the "Canon Inkjet Printer Utility 3" isn't to be found in the Canon Quick Utility Toolbox, or in the Canon Utilities folder in Applications. Instead, one must go:

• System Preferences > Printers & Scanners > Canon Pro-4000 > Options & Supplies... > Utility

• Click "Open Printer Utility" to launch Canon Inkjet Printer Utility 3 (v16.10.1)

• Use dropdown menu to go from default "Cleaning" to "Media Information"

• Click the "i" Update Media Information button

Then a message will appear that new media information for the driver is available. After updating the driver, remember that one must restart the printing application to make use of the new media information.

Christopher Campbell

[JeffWrightPhoto]

6 years later...I had forgotten how to do this, and just updated printer drivers after rebuilding local network. I can certainly confirm that the Online manual is outdated. There is no Canon Inkjet Utility 3 app installed in an easy to use place... 

The process remains similar in Mac OS Sonoma

• System Settings > Printers & Scanners > Canon printer name > Options & Supplies > Utility

If you want to access the Utility directly, it's "conveniently" located in this folder: /Library/Printers/Canon/BJPrinter/Utilities