Canon Community

lwlandy · ‎12-28-2014

I noticed a strong Magenta cast to my prints that have any sort of magenta content. Most noticeably on Sunsets which all come out red rather than Orange. I started looking for solutions and cannot believe how prevalent this issue is with Padma Pro Printers??

Surely there is something fundamentally wrong here? Either many hundreds of people don’t know how to follow instructions or there are driver/SW issues that needs to be addressed. I can find hundreds of reports of this across various models, with no resolution posted and Canon apparently unable to offer anything other than workarounds. (I will be calling them soon to confirm). It’s always Magenta too..

I scoured the web for a solution and have tried all combination of suggestions, even the ones that quite frankly seem ridiculous, like do not preview the print first as this will screw it up?? If that is the case then that is a bug, surely.

If anyone can offer any suggestions for a way to resolve that does not include all previously tried remedies: Using Canon paper, Inks and ICC Profiles. Turn off all Printer color management (Ironically, the only way I can get the printer to print anything like it should color wise, is to turn the Printer color management on.)

From tests I can see that the printer is being told to print Magenta, See below Print preview of a sunset. So I am sure the printer is fine, I just need to get the SW to drive it correctly.

Canon Pixma Pro 100, Canon Ink, Canon Photo Paper Plus Semi Gloss,

Windows 8.1, LR 5.7 PS CS5.

Any help, much appreciated.

Thanks

Lee

ebiggs1 · ‎12-30-2014

First, you must not let the printer set anything. Turn off every bit off control it has. You can do this with the Canon My Printer under the Printer Settings tab. Do you know how? I will guess, yes, for now but if you don't get back to me.

Second, you need to have your photo editor handle all the settings and color matching. You know how to do this? I prefer Photoshop.

And lastly, it is essential you get some settings on your monitor that somewhat matches what the printer is printing. Your printer may be doing exactly what you are telling it to do and you have no idea it is, because your monitor is off. If you don't do this step, you can forget the other steps. However, there are only a few things that you need to be concerned with. You don't need any fancy extra add-ons to do this. No additional sortware or gadgets, etc.

But you must get the grey-scale very close. You need to get the brightness very close and you need the contrast very close.

After you do these things you can make adjustments to your prints by just looking at your screen. Because you know the monitor and printer are on the same level. One more point, you can NOT get a printer to print every color exactly the way you saw it. It isn't possibile as all colors and adjustments effect all others. My goal is to get the skin tones right. That is what people notice most. Remeber you are dealing with two different disciplines here. One is colored light and the other is colored dyes. They are not the same thing.

For instance, I know my Pro-100 tends to print darker than what I see on the monitor (typical). So, I automatically know to set it's prints 1/2 to one stop brighter in Photoshop, in my case. It also prints with a slightly warn tone. Most of the time, with protraits especially, this if OK but sometimes it is not. In that case I adjust the "temp" setting slightly cooler in PS.

All the Canon photo printers I have ever seen have this warm/magenta cast. Canon engineers must prefer this look. It can not be changed. You need to "fix" it in post.

Make sure you have the correct ICC profiles and you are using Canon brand ink and paper untill you get good with the printer. Very, very important, otherwise you don't know if the printer is doing exactly what you are telling it to or not.

Important though is, use the USB connection until everything is right. You are just adding another issue when you try to set up the printing and the wireless all at the same time. Just like using Canon branded products until it is a go. Use a real printer USB cable. Not just any old USB cable.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

View solution in original post

RealDavidArt · ‎02-07-2019

THIS IS THE FIX!!!!!

SpiceWeasel76 · ‎02-24-2020

Which part was the fix?

For me, (after reinstalling the printer using IJ not Airprint on Mac) and unlocking the ICC profiles.. the only way to stop it printing magenta was to use Lightroom (anything else was a nightmare) and using Printer Managed Colour - ONLY then did it come out looking normal-ish.. albeit a fraction washed out (like before).

I can't seem to work out how to get it to work any other way.

jrhoffman75 · ‎02-24-2020

Hi SpiceWeasel76.

See my reply to your post on the ICC Profile thread.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

fortmort · ‎02-11-2021

what was your fix for the magenta cast thanks

Tmroz · ‎06-26-2021

My wife has been struggling for months with a color cast on a Pro 200 we bought. Specifically she couldn't print the color pink ( came out purple) but then realized other colors were affected too. No amount of color correction could fix it. Then I found this thread. Miracle! I deleted the wirelessly connected printer, connected via USB, and problem solved. Thank you ❤️

KMaxB · ‎12-18-2023

Funnily enough… I'm having the exact same issue. This printer does not like PINK. It prints purple. I have had to compensate by adjusting colours in Photoshop so that my pink looks more 'red' onscreen in order for it to print correctly (or at least as close to it as I can!). I am going to try this solution with the USB cable. Such a weird issue though. I also have a Canon Pixma Pro 100 (which has just recently stopped working) and never had any issues like this with colour. It just worked!

ebiggs1 · ‎12-18-2023

This is a very ole thread it would be best if you start your own new one.

But you may need to check your monitor to see if it is displaying the colors correctly. It is of most importance that your printer prints exactly what you see on screen. However, I agree the Canon photo printer does tend to print on the magenta side. I also compensate for it in Photoshop. I have had four of the Pixma Pro Series printers and they all exhibit this tendency. I sell my photos so this is very important to me. I have made several calls to Canon support and although the techs were as helpful as possible it remains. You can adjust the colors in the printer too but I prefer todo it in PS.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

KMaxB · ‎12-18-2023

Yeah… I saw that it was an old thread… but was just amazed that this wasn't just a one-off issue specific to me. I was printing perfectly to the PixmaPro100 right up until a few days ago so I'm not convinced the issue is my screen. I will definitely have a play around with it. I rely on accuracy on-screen and also in print as I'm a graphic designer. I occasionally make personalised cards and was in the middle of a job when I discovered the issue. It really only seems to be pink that's the problem. My solution was similar to you… I had to adjust the hue/saturation in PS. This was the only way around it. Appreciate your feedback! Thank you!

ebiggs1 · ‎12-19-2023

Remember you can, "You can adjust the colors in the printer too ..."

I was told by one of the Canon techs, one time I called, that the Japanese prefer this magenta cast so they tend to set the printers up that way. You can adjust it with the Canon software.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

jrhoffman75 · ‎12-19-2023

@ebiggs1 wrote:
Remember you can, "You can adjust the colors in the printer too ..."
I was told by one of the Canon techs, one time I called, that the Japanese prefer this magenta cast so they tend to set the printers up that way. You can adjust it with the Canon software.

Techs are just people that happen to work at a company different than you or I.

I have had a Pro-100 since 2014, have used many different papers - Canon and third party - and never had a problem with a magenta cast. Never had to make any adjustments to color at the printer level.

Telling you that it is embedded in the printer that way effectively ends any further discussion about problem resolution. Simplifies his/her day. 😀

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

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