Help with Pro 10

[bikeidiot]

I am having several issues with my Pro 10 and cannot find any self help. They may be related.

Platform: Mac OS 10.15.3

Software:  Lightroom

1.  Printer worked perfet on first print.  Now when a print is sent it pulls a sheet from the input tray, through the printer, and to the output tray without printing.  This takes about 3 seconds.  The printer dialog box clears the job as if the print was made.  

2.  I have a "Marker Supply Low" dialog with yellow caution icon.  Two colors are low but not out.  Normally I would get a low ink warning but I don't rememer it being worderd as Marker Supply.  Is this the same thing as ink or something else?

Aaron

[jrhoffman75]

Relative to the "Marker Supply Low", this is from Apple forum:

https://discussions.apple.com/thread/251047451

Relative to your paper feed issue, do you have the latest Canon driver - 16.40.1.0?

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers...

[bikeidiot]

Driver version 2.0

[jrhoffman75]

I'm not sure what that is. No one has ever posted that window before. 

If you want to try this I recommend:

1. Download 16.40.1.0 from the site I linked to. 

2. Delete your printer in System Preferences->Printers & Scanners

3. Select "+" button to add printer. 

4. Wait for Canon IJ Series to appear - it could take several minutes. 

5. When it appears select it and the printer will be installed. 

[bikeidiot]

Ok, instruction followed and reinstalled printer.

Still feeds a sheet through the rear tray without printing and clears the print que.  When using the manual feed, it will not recognize paper in the tray.

[bikeidiot]

I got it figured out.  I wouldn't have if you hadn't showed me the proper driver.

Thanks,

[jrhoffman75]

Then my recommendation is to call Canon at 1-800-OK-CANON.

We crossed while typing.

Glad it worked out for you.