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Custom Paper Size Problem With Canon Professional Print & Layout

Alf_Tupper
Apprentice

I have a problem when creating custom paper sizes in Canon Professional Print & Layout. When I create a custom paper size in the appropriate window and click Ok, the new paper size is supposed to show up in the paper size drop down. In my case, it doesn't. That means I can't use that size for printing (at least, through PPL).

I have updated PPL To the latest version, restarted PPL, deleted the app completely and then re-downloaded it and restarted my Mac. No change except one. The new paper size was now showing up, but my only other custom paper size, which was there in the first place has now disappeared.

Both custom sizes are available if I go to through Lightroom or any other application.

Can anyone shine any light on this issue?

2 REPLIES 2

Tiffany
Moderator
Moderator

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon 
equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Alf_Tupper
Apprentice

Thanks Tiffany. My printer model is the Canon imagePROGRAF PRO-300. I should say that the problem I have is not with the printer itself, just the Canon Professional Print & Layout app.

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