03-04-2021 02:18 PM
I finally got through to the support folks! Had to block my calendar to allow time for it, but success! Didn't even have to listen to the music for very long.
So PPL is once again working, after finding the correct IP for the printer, which was somehow different than when I originally installed the software. I may never know what happened, but at least now I know how to correct the problem.
06-19-2021 05:54 AM
I have used this software for a while and I know its pitfalls. I have a printer registered, I send the image, It says sending then just disappears. It was working fine last week, I've tried printing the same image that printed fine last week just to make sure there were no file errors. I've tried to install/reinstall. Switch on/off. Manually entered Ip4. Nothing. I've found my IP in settings, but the printer is altering one number and I can't correct just the IP. so frustrating as I know the solution but I can't fix it. Mac using Big Sur and have the current PPL.
08-13-2021 02:59 PM
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
For a more immediate resolution to your issue, you can contact our phone support team at 1-800-652-2666. Our agents would be happy to help.
09-17-2021 11:20 PM
I'm on a Win 10 with Canon Pro-300 using wired connection. I had to add my printer back in to Professional Print and Layout by going to Stored Settings (on the right), then Printer, then Add Printer and search and used an IP address instead of the Mac address. Then it worked fine for me. It sure seems like the error message could be more useful like "Can't find the printer" or something. I hope this helps someone.