04-15-2020 04:31 AM
I hope someone can help.
Last week my canon professional print and layout software just stopped sending my images to print. I keep getting the error " Error - please check the printer's operational panel or remote UI" in the print job screen (see image below).
Lightroom & Photoshop are able to send to print but the results are very different.
I have reset & re-installed everything. All software and drivers are up to date.
I'm running iMac with the latest Catilna software. Like I said before, it was all running fine last week.
Anyone expereinced the same issue?
04-15-2020 08:10 AM
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12-22-2020 02:03 PM
02-20-2021 05:32 PM
Did anyone find a solution for this error code? I just purchased a PRO-4100 and haven't been able to print anything from Professional Print and Layout. I've uninstalled and re-installed all software.
02-23-2021 03:05 PM - edited 02-23-2021 03:06 PM
Hi eclubfoundation and KristinMcCarrol,
Please contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.
03-02-2021 09:19 AM
Same here. I am using a PRO-300, which prints fine from Capture One 21. I can also send it a test print from Windows 10. It's connected via WiFi, which is working (the printer has even downloaded and installed updates twice). So the problem doesn't seem to be the WiFi connection, at least from what I can see. From the Professional Print & Layout app I get a "ERR_CONNECTION_REFUSED". This only happens from Professional Print & Layout. It worked fine when I first started using the PRO-300, and then stopped about three weeks ago.
I am running Windows 10 Home on a Dell Inspiron 5675.
For the record, I have called Support three times. They might be able to help if they would answer the phone.
03-02-2021 11:49 AM
I had the same issue and after calling Canon support and walking through it the tech found the issue. My ISP swapped out my router a few weeks ago and the IP address space on my network changed. PPL was still trying to send using the old IP address of the printer. So when it adds the printer, whatever IP address it has sticks so you have to manually add it again using the new one.
Took a while to get them on the line but he nailed it first try. Good job Canon tech support. I hate that I didn't notice that but either way, it's fixed. Hopefully this helps someone else.
03-04-2021 10:56 AM
Thanks for replying, ncsamiam. It does look as though PPL is looking to the wrong IP address. It won't allow me to remove the current printer, or add a new one however. Nothing's changed on my system that I'm aware of, so this is kind of perplexing.
So I'll have to keep trying to get through to someone at the support number. I tried again this morning, however had to give up after almost 30 minutes of listening to 60s era mellow jazz hold music. Will try again later.
03-04-2021 11:21 AM
Yes it won't allow you to remove all the printers in the list. When I told it to add printer, I selected "Auto" and it immediately showed it to me, albiet with a different name, and when the new entry was added I was then able to delete the old entry. If you change from Auto you can give it a specific IP address to look for it. Maybe try that if you haven't already. And good luck.. I put them on hold and just left the speaker phone on while I worked on other stuff. Odd music selection, I must say.