04-05-2020 07:43 PM - edited 04-05-2020 07:50 PM
I havent been using my printer so i haven't been doing my firmwares updates like i should. I missed 1.2 and 1.3, now i want to update it to the latest firmware and it keeps giving me an error. I have tried my windows 10 and windows 7 and both are giving me the same error while updating the firmware. it shuts down the printer mid way and says it cannot connect to the printer. no data transfers. drivers are installed on the computer and it works, and it can print. i just want to update the firmware. If someone can kindly help me with this, thank you in advance.
05-08-2020 06:13 PM
Same here. Tried to update from 1.1 using a macpro running os 10.13.6 and a surface pro 6 windows 10. No luck.
05-09-2020 11:59 AM
I have the same problem as every one else here. I have two Pro 100s in two locations. One was purchased in Canada and the other in Brazil (a few years later). Neither will update.
05-12-2020 02:31 AM
Same problem here - upgrading from 1.100 to 2.031 via IMac running Catalina.
05-26-2020 08:16 PM
Our support group would like to collect more information about this issue. At your convenience, please contact our phone support group at 1-800-OK-CANON (652-2666).
Thank you for your patience with this matter.
05-27-2020 11:18 AM
I called Canon in reponse to the post yesterday evening by Michael a Product Expert.
I was told by a different Cannon tech that nothing can be done until they can get back in the building to do the testing.
I'm not sure why someone from Canon would post the message knowing that nothing could be done.
Have a great day,
05-27-2020 11:27 AM
I also find the Canon response to be extremely odd. Why don't they just try the upgrade on one of their printers and figure out why it doesn't work for them? It doesn't seem to update for anyone. I have Pro-100s in Canada and Brasil, and neither will update. So it looks like the issue is not restricted to any one region.
05-29-2020 10:29 AM
It's definitely not true that "It doesn't seem to update for anyone." I and several others in this and related threads have reported that the update was successful and went smoothly. Please read all the posts regarding this issue and you'll see the success stories.
I have a strong feeling that this is a classic case in which only the users having problems with the update are coming to these forums and reporting them, whereas a gazillion others had no problem at all and therefore never bothered to visit here. It's human nature for the problem reports to pile up and the success stories to stay silent, but it can give a very slanted impression.
I have no idea why it fails for many owners, but it does NOT fail for everyone. My PRO-100 is living proof.
05-29-2020 11:00 AM
larryc - was your starting firmware 1.1 or a 2.0 series?
05-30-2020 06:30 AM
I updated from Version 1.1.
05-30-2020 10:15 AM
All note: Larry is running 64 bit Windows 10 - see two posts on page 1 of this thread
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.