10-31-2022 04:51 PM
I have a Canon Pro-1000. I use it a lot to print 8 1/2 x 11 sheets and 5x7 folded cards. Today it started failing (it's about a year old now). Sometimes it says there is no paper, and sometimes it starts pulling a card through, and then stops and says "paper jam". I've restarted it. Cleaned the roller. But it's chronic.
11-02-2022 12:54 PM
My first guess is, it is just worn parts. Probably the rollers.
11-02-2022 01:43 PM
Can you even buy new rollers?
11-02-2022 02:51 PM
For the price and availability of parts, please contact the Parts department below by calling them directly at 1-866-481-2569 between the hours of 9 AM to 7 PM (ET) Monday to Friday.
We look forward to hearing from you.
11-02-2022 03:15 PM
It's still under warranty, so I'm not going to try and be a printer technician. I can tell by looking at it that replacing that roller would be a lot of work.
11-02-2022 03:11 PM
I was just about to suggest that!
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.