imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

[bjmin27]

Hi,

I recently purchased a second hand Canon Pro 1000. I previously had a Canon Pro 300 and was having no issues with software, colours or anything printing on Canon Pro Platinum Glossy paper.

I picked up the Pro 1000, got it home, ran all of the maintenance options I could. Replaced the waste cartridge also. It printed everything fine for all of the tests.

I used Canon Professional Layout to print, and I always match the paper properly. I haven't changed any settings really apart from the correct printer choice, and paper choice.

It prints fine on Matte paper, however when I use Pro Platinum Gloss the colours are all off, like ghost - chrome effect.

I have tried so many different things, choosing no ICC profile, printing directly from Lightroom, trying to print choosing matte paper when its gloss, I have tried everything I could think of. I reset the printer, re-installed the software for Canon - I can't get this ghosting looking colours on glossy paper to go away

All of the ink levels are fine, no warnings anywhere, all maintenance done. 

Please help with some suggestions if possible or potential fixes. I'm at a loss. Am I double profiling - I can't see how as I have not changed my methods at all and tried even disabling ICC profiles. 

[Patrick]

Hi bjmin27,

What version of Windows are you using?

If you are using a Mac, what version of the macOS is installed?

Are you using your PRO-1000 wirelessly?  If so, please try installing the Canon PRINT app on your phone and print an image using that app.  Does the issue persist?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.