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New Contributor
Posts: 2
Registered: ‎04-22-2019

Canon Pro-1000 Black Lines

 

I have been getting 5-6 short black streaks near the end of my prints... and only some images have them... sometimes, I'll just keep reprinting the same image and 1 time I got lucky and the streaks didn't appear. Obviously, I cannot keep losing money through ink and paper like this. I've tried cleaning and deep cleaning and checking the pattern but nothing has made a difference. It shows up on matte and luster and metallic papers... I'm not sure what to do at this point?

Thankyou for your time!

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Honored Contributor
Posts: 5,810
Registered: ‎11-13-2012

Re: Canon Pro-1000 Black Lines

Maybe some ink has gotten on the rollers or printer frame members? Does the Pro-1000 have a roller and bottom plate cleaning option?

 

2019-04-23.png

 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 2
Registered: ‎04-22-2019

Re: Canon Pro-1000 Black Lines

So, I ran the same image with Canon paper and there were no black lines... apparently, it just can't handle off brand paper. Just disappointing. 

Honored Contributor
Posts: 5,810
Registered: ‎11-13-2012

Re: Canon Pro-1000 Black Lines

[ Edited ]

Is the off brand paper thicker? Maybe you just need to select the avoid paper abrasion option. If it’s an off brand paper what media setting did you select?

 

I use many third party papers on my Pro-100 with great results. I would expect similar performance on the Pro-1000. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 1
Registered: ‎10-05-2019

Re: Canon Pro-1000 Black Lines

[ Edited ]

I am having the same issue using Off Canon Paper. It's short lines.

I have run maintenance for 1) Roller Cleaning 2) Bottom Plate Cleaning 3) Clean Print Head 

I'm using the Rear Feed and it's been a recurring issue since I've purchased the printer in July.

I print mostly Vintage art that has lots of texture and on those style prints..I am ok getting away with these marks.

But the fine art stuff is an issue and this would be a deal-breaker for keeping this printer. I'm ok doing a manual clean or some alternate method, but these marks are consistently happening in all areas of the print...well it does seem to like having them in the upper left corner a lot.

I print probably 50 prints a week and the paper is matte 200 GSM Inkpress Media Matte 60. 

Hoping someone has a solution for this or a work-around for this issue?

 

 

IMG_0060.jpg

Product Expert
Posts: 2,945
Registered: ‎10-16-2012

Re: Canon Pro-1000 Black Lines

Hello.

 

Try contacting the manufacturer of the paper to see if there is a specific media type setting that needs to be used with that paper.

 

Also, try performing roller and bottom plate cleanings to see if this will help pick up any excess ink from the rollers.  Details about these procedures can be found at the following links:

 

Bottom Plate Cleaning

 

Cleaning the Paper Feed Roller

 

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