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Occasional Contributor
Posts: 7
Registered: ‎12-27-2019
Accepted Solution

Cannot install Print Studio Pro for photoshop

[ Edited ]

I'm new with canon printers and i just received the PRO-1000.

I'm under windows 10, I installed the Print Studio Pro 2.2.3 and succesfully added in Lightroom Classic.

Now i'm trying to add it in Photoshop 2020 but i'm stuck at the installation screen.

I do these steps:

- Open the install program

- select Photoshop 64bit and the /program files/adobe/photoshop 2020/plugins/ folder

- <next> and the following message appears

 

"the plug-in installation program is already in use.

Exit from the installation program and retry"

 

From task manager there is only 1 instance running and i don't know why this is happening (since the lightroom version is installing without any problems at all).

 

P.S. i already tryed installing it with admin mode (anyway my user has admin powers)

P.P.S. is it possible to get the files without any installation program so i can put it in the plugin/psp/ folder?

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Honored Contributor
Posts: 7,203
Registered: ‎11-13-2012

Re: Cannot install Print Studio Pro for photoshop

Welcome to the Forum.

 

You could try copying the indicated folder from Lightroom and pasting in the PS plugin folder.

 

Annotation 2019-12-27 100749.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 7
Registered: ‎12-27-2019

Re: Cannot install Print Studio Pro for photoshop

[ Edited ]

New weird fact...

after a reboot, it deleted "that" folder from lightroom modules...

I had to reinstal PSP back on it...

 

P.S. i copyed (doesn't work), and renamed in PSP (doesn't work).

Can you share the name of it (photoshop 2020) and its content please?

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Honored Contributor
Posts: 7,203
Registered: ‎11-13-2012

Re: Cannot install Print Studio Pro for photoshop

I'm sorry. I gave you incorrect advice. What you want to do (if you have an earlier version of Photoshop) is copy the PSP plugin from that version of PS to the newest version.

 

I don't have PS2020 installed on my computer right now.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 7
Registered: ‎12-27-2019

Re: Cannot install Print Studio Pro for photoshop

Unfortunatly i never installed PSP in previous Photoshop versions...

Do you know if there is a way to "manually" install it?

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Honored Contributor
Posts: 7,203
Registered: ‎11-13-2012

Re: Cannot install Print Studio Pro for photoshop

I do not, but I think you can go to Adobe Creative Cloud app and install older version of PS and then install PSP.

But, is there something you want PSP for, because its not a required program. I have a Pro-100 and have OSP installed but don’t use it. I use Qimage as my printing plugn.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 7
Registered: ‎12-27-2019

Re: Cannot install Print Studio Pro for photoshop

[ Edited ]

I'm new on printing, i just read that PSP is the way to start printing with my brand new pro-1000...

 

Anyway, the problem is not that it get some "incompatibility" issue, but that i'm unable to install PSP in any of photoshop versions available...

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Honored Contributor
Posts: 7,203
Registered: ‎11-13-2012

Re: Cannot install Print Studio Pro for photoshop

I just installed PS and was able to install PSP.

Open the PSP installer.
Select “Browse”
Go to the PS2020 folder and select Plugin folder
Select “Next”
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 7
Registered: ‎12-27-2019

Re: Cannot install Print Studio Pro for photoshop

There is no way for me to go further the "next" step...

There is some bug that prevent it from installing the plugin (a weird message "already in use").

Could you please share (also in PM) your PSP folder please?

It should work by manually add it to mine.

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Esteemed Contributor
Posts: 2,611
Registered: ‎11-19-2017

Re: Cannot install Print Studio Pro for photoshop

[ Edited ]

John and I just posted to this thread.  For Pro 100, but the same applies for Pro 1000, Windows or MAC

 

https://community.usa.canon.com/t5/Professional-Photo-Printers/Printer-software-issues/m-p/290961#M8...

 

The PSP plug in is compatibe with Adobe CC or Elements through 2019 currently.

 

You might be able to hack it in, but I would not count on this.  

 

I expect that Canon will update PSP after the New Year.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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