Accounting Manager Software Win 10

[hghudso]

I cannot access Unit Cost Dialog Box, it's greyed out. I updated to the latest software verson 1.4, no change. Help

[Patrick · Accepted solution]

Hi hghudso,

First, please make sure that your PRO-1000 is registered in the Accounting Manager software:

https://ugp01.c-ij.com/ij/webmanual/AccountingManager/W/1.4/EN/ACM/tp183012.html

Once registered, please enter the Unit Costs:

https://ugp01.c-ij.com/ij/webmanual/AccountingManager/W/1.4/EN/ACM/tp183014.html

[Danny]

Hi, hghudso!

So that the Community can help you better, we need to know which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[hghudso]

My printer is a Canon Pro 1000 connected to my Win 10 PC via ethernet.

[ArthurJ]

Hi hghugso,

You can try running the Printer Firmware Updater (Windows) for the imagePROGRAF PRO-1000 Ver.2.5. Please the link below to run the installer:

fuu_-win-pro_1000-2_5-ea7.exe

After updating the firmware, does the issue persist?

We look forward to your reply.

[hghudso]

Printer Firmware is version 3.01. Updated driver to v6.6. No change

[Patrick · Accepted solution]

Hi hghudso,

First, please make sure that your PRO-1000 is registered in the Accounting Manager software:

https://ugp01.c-ij.com/ij/webmanual/AccountingManager/W/1.4/EN/ACM/tp183012.html

Once registered, please enter the Unit Costs:

https://ugp01.c-ij.com/ij/webmanual/AccountingManager/W/1.4/EN/ACM/tp183014.html

[hghudso · Accepted solution]

That was it. Thanks Patrick

[damCanon]

I'm having the same issue. I have a Canon Prograf Pro 1000. I registered and authenticated the printer in Acounting Manager, I can see the list of jobs in the window, but I can't add unit costs. The unit cost button is grayed out, and under File/Job Cost, unit cost is also greyed out. I just updated the firmware on the printer yesterday, firmware version is 3.020. 

[ArthurJ]

Hello,

Since the steps above did not resolve the issue, please call us for free at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.

You will need to have a Canon account when you call. If you have not created account, please click HERE: