Canon TA-20 imagePROGRAF says "Cannot feed the print head with ink"

[lfreeman]

We have a Canon TA-30 ImagePROGRAF that we keep getting the error message "Cannot feed the print head with ink".  We have removed and reinserted each of the inks in the ink tank, since they had been replaced fairly recently.  We have tried to shut the printer down and restart and the same error continues.  

We also notice that the print head does not move all the way across the top of the printer, allowing us to check to see if it needs cleaning.  We have tried unplugging the printer and manually trying to move the print head, but it does not move. 

We are unable to access the Home screen to print a check pattern or check through any maintenance issues.

Could you advise us of what we need to do to get the print head to move over so we can see if it needs cleaning or replacement, and if that is the reason we are getting the error message "Cannot feed the print head with ink"?

[Danny]

Thanks for joining the conversation, lfreeman!

So that the Community can help you better, we need to know exactly which Canon printer model you're using.  Your post's subject line refers to the imagePROGRAF TA-20 while the text portion refers to the imagePROGRAF TA-30.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[lfreeman]

I apologize for the confusion.  I just hit the wrong number in the post.  Should be "We have a Canon TA-20 ImagePROGRAF..."