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imagePROGRAF TX-4000 "Blue screen and not responding"

Saif-Abuissa
Apprentice

The printer requested an update to a new version; however, as I began the upgrade, the power was cut off. After that, the printer's screen displayed the recuperating massage with a blue screen for an extended period of time without reacting. Could you please inform me if there is a topic to resolve this issue?WhatsApp Image 2023-11-23 at 10.59.16 AM.jpeg

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

It is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you. 

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