I am using Canon i-sensys MF645cx multi printer. I installed the printer and scanner drivers. The printer works but when I run "MF Scan Ultity" for the scanner I get the following error message: "a scanner driver supporting this software is not installed. install it and try again". I am using Windows 11 64bit operating system. The drivers I installed are "GPlus_PCL6_Driver_V250_32_64_00" and "winmfscanutilityv12002". can you please provide the solution to my problem?
I was able to solve mine by installing the latest driver from the Canon page. It actually wouldn't install properly so I unchecked every driver option (print, fax, etc.) and left only the scanner box checked; I figured I could print to another configured printer with another working driver if need be, and then it successfully installed the scanner driver. Then I was able to use the scanning utility software, and scan both sides of a single page. The ability to do so should be on the device screen anyway I don't know why it isn't. Using the software shouldn't be a requirement to duplex scan, it should be an option but with an ability to do it without any needed additional software.