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a scanner driver supporting this software is not installed. install it and try again

orhanaydin
New Contributor

I am using Canon i-sensys MF645cx multi printer. I installed the printer and scanner drivers. The printer works but when I run "MF Scan Ultity" for the scanner I get the following error message: "a scanner driver supporting this software is not installed. install it and try again". I am using Windows 11 64bit operating system. The drivers I installed are "GPlus_PCL6_Driver_V250_32_64_00" and "winmfscanutilityv12002". can you please provide the solution to my problem?

4 REPLIES 4

dc607
New Contributor

Same thing happening to me on the MF634C   reinstalled updated drivers already, same thing.  Seems like a lot of people have had this problem.  It's impossible to duplex scan without it I hope they post a permanent fix.

kmetzger99
New Contributor

I am having the same problem.  Is there any solutions?  I can't scan anything.

dc607
New Contributor

I was able to solve mine by installing the latest driver from the Canon page.  It actually wouldn't install properly so I unchecked every driver option (print, fax, etc.) and left only the scanner box checked; I figured I could print to another configured printer with another working driver if need be, and then it successfully installed the scanner driver.  Then I was able to use the scanning utility software, and scan both sides of a single page.  The ability to do so should be on the device screen anyway I don't know why it isn't.   Using the software shouldn't be a requirement to duplex scan, it should be an option but with an ability to do it without any needed additional software.

kmetzger99
New Contributor

I will try it.  It is a remote office, so I have to remote in and do this when someone is there.  Thanks - hopefully this works.  I bought a new computer, so no choice in OS.