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Serial Number Rejected for Software Downloads

freddymac
Apprentice

Hi I have a similar problem. I was actually able to register my printer fine in myCanon BUT when trying to download software it rejects the Serial number. My serial number is 8 characters long with first three alpha numeric followed by 5 numbers. I NEED to download the software. Thanks

2 REPLIES 2

Danny
Moderator
Moderator

Hi, freddymac!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

dryadsdad
Apprentice

My problem resolved without any action on my part. It seems the Canon Web site malfunctions from time to time. I managed to get registered and then d/l the software when I tried the same a week later.

I suggest you continue to try and IMO, sooner or later it'll work fine.

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