01-29-2020 01:47 AM
Earlier this eveing I printinted something on my Pixma MG7500 from Firefox using my Galaxy Note 9 Android phone. I don't know if it's pure coincidence, but my wife tried to print from her phone and it was having issues. Then she tried to print from her laptop and it kept coming up with an error "The printer is offline". I tried on my computer, only to get similar errors. I tried restarting the printer, clearing its wireless properties and reconnecting, and nothing. I've printed plenty of documents and images through the day right up until printing from my phone.
One thing that sticks out as definitely being different is the port number CNBJNP_D8492FDDB913. This number shows up as part of the device/printer title on the printer properties window. This number never showed up before.
Does anyone have any ideas why this might be happening? I REALLY need to address this asap. Will I need to contact Canon directly?
01-29-2020 01:58 PM
Please follow these steps:
1. Turn your PIXMA MG7520 on.
2. Load a sheet of A4 or Letter-sized plain paper.
3. Swipe the the HOME screen from right to left and tap Setup.
4. Tap Device settings.
5. Tap LAN settings.
6. Tap Confirm LAN settings.
7. Tap Print LAN details.
8. Tap Yes.
The network settings page will print. The name of the network that your PIXMA MG7520 is connected to is listed next to SSID. Please make sure that your computer/laptop/mobile devices are connected to this network. If they are not, you will experience a "printer offline" error.
What version of Windows is installed on your computer?
On the sheet that printed, what is listed next to IPv4 address?
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.