PIXMA MX492 - Drivers not installing on Windows 11

[hmontag]

Hi All,

I'm trying to install the drivers for the printing and scanning function on a new Windows Surface laptop running Windows 11 via canon.com/ijsetup.  But at the end of the process I'm only getting a message saying "MP drivers not installed".  Does anyone know what to do here?

Also, I tried to download drivers a week ago but only got the L shaped icon with no text in it.  Now I'm trying to start fresh and remove all the files from last week, but there are a few that I can't remove because when I try this through windows settings, I just get an error message that they can't be removed because I don't have the uninstall app.  Any thoughts on that?  Could that be related to the problem with getting the drivers installed? The whole thing worked fine on my old Surface laptop but not on the new one.

Can anyone help me solve these mysteries?

[shadowsports]

Greetings ,

One quick question.  Does your Surface Pro have an ARM based processor?

Driver s for the MX 492 can be downloaded from the Canon USA website at the link below. 

MX492

If you are having issues adding or removing software from your computer, the following Microsoft install / uninstall troubleshooter may help.  

Microsoft troubleshooter