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Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4
Apprentice

I have 2 canon printers on my wireless network (TS6100 & MX920). A few months ago I started having issues that every time I reboot my computer, the printers show as offline on all of our wired and wireless devices. If I try to print a doc, the printers appear as choices in the print window but show as offline. The printers do not show up at all in control panel or device manager.

2 Windows 10 computers wired connections

2 Win 10 laptops wireless connected

3 IOS phones wireless connected

I've tried all troubleshooting that I've found online

-Rebooted both computer and printers

-Verified that printers are connected to the same network - The screens on the printers show that they are online and connected to the correct network.

-Ran windows printer troubleshooter

-Tried updating printer drivers but since the computers don't appear as devices on the network, the driver installation fails.

-Tried manually connecting the printers to the network through the printers and re-entered network password.

-Checked firewall settings in Bitdefender

-Tried reinstalling the printers as new devices

I'm probably forgetting some troubleshooting efforts since I've tried them all several times. Sometimes, after several hours, they suddenly appear as available on the network. But then the next time I reboot my computer (for unrelated reasons) they become unavailable again and I'm back to ground zero. I will appreciate any help I can get but I'm also in need of finding a solution that I won't have to repeat every time I reboot. Thanks in advance for your help

 

2 REPLIES 2

Danny
Moderator
Moderator

Thanks for joining the conversation, Stoshu4!

So that the Community can help you better, we need to know exactly which Canon printer models you're using within their respective series.  For the PIXMA TS6100-series printer, its model number should be on the front of the unit at the lower right, and for the PIXMA MX920-series printer, its model number should be on the front at the upper right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Pixma TS6120

Pixma MX922

Thanks

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