Canon Print App works inconsistently

[Amberlathrop]

I own a canon Selphy printer and the canon app to send photos to my printer via Wi-Fi works inconstantly. When I choose the photos to send to my printer it does not always let me past the “next” button and will freeze or kick me out of the printing process bringing me back to the main part of the app. I’ve been using this printer for a year now and there is no pattern to the app’s problem, it is hit or miss if it works. My phone has always connected to my printer just fine so it seems like an app bug or problem. There is no where to send emails or messages through the app to get this fixed and after looking on canon’s website there is no email to reach out for proper help. This is the only place I can find to express my concern. Please fix your app canon, from a customer who loves your products, I think your app should be more efficient.

[Danny]

Thanks for joining the conversation, Amberlathrop!

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[wilsods1]

I'm having the identical problem.  

I use the Canon PRINT app (version 3.2.0) on my iPhone 12 (running iOS 17.5.1) to connect via WiFi to my Canon Selphy CP1300 photo printer.  It worked fine a month or so ago.  Now when I:

- Launch the Canon PRINT app

- Click the Photo Print panel

- Click the Smartphone menu

- Click on a photo

- Click on the "Add" highlight at the top right of the page

... I am returned to the "Photo Locations" screen.  Normally, I would click on the "Next" button, but the app is frozen:  the Next button does nothing, the Back button does nothing, the Smartphone menu does not open, ... nothing.  I am forced to close the app, and relaunch it.  But every attempt to print gives the same result.