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New Contributor
Posts: 3
Registered: ‎03-01-2021

why can't I print

I recently started working from home. Once I had all my employer provided equipment set up, including vpn, I could no longer print from my personal laptop to my Canon MG2900 Series printer.  I have an HP notebook that has no problem connecting with my Canon.  I can get by technologically, but I am by no means an expert.  Thanks in advance for any ideas/suggestions.

Esteemed Contributor
Posts: 3,534
Registered: ‎11-19-2017

Re: why can't I print

Greetings,

Easy test.

 

When you are not connected to VPN can you print from the work device to your printer?  

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎03-01-2021

Re: why can't I print

I have checked my settings, Printers & Scanners screen, on my work laptop and my personal printer is not listed there. I was not provided a work printer, because my company does not want employees printing anything work related at home. So the answer to your question would be no. I cannot print from my work equipment to my personal printer. Prior to setting up my work technology, there was no problem with personal printing. Confused because I can print from my HP notebook with no problem.

Thanks for taking an interest in my dilema.

New Contributor
Posts: 3
Registered: ‎03-01-2021

Re: why can't I print

So I discovered a new piece to my puzzle. My personal computer will communicate with my printer for the purpose of scanning. I got excited for a moment thinking if they'll talk to each about scanning why not printing. But when I tried to print a test page, I was not that lucky.
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