Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎11-19-2014

white line at bottom of scanned image on canon mp460

When we scan an image on an mp460 canon printer using windows 7 64 bit there is a white line that shows up at the bottom of the scanned image.  the white line is not on the original picture just on the scan.

the white line is about 4 pixels or so high.

 

i have reinstalled mp navigator 3 (fresh download from canons site).

 

Any ideas of what is going on?

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: white line at bottom of scanned image on canon mp460

Hi varuuth,

 

If you take a known good image and make a photocopy directly from the printer, do you experience the same issue?

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement