09-06-2019 01:15 PM
I am getting an error code of u052 on my mg5320 printer. I last printed successfully about a week ago. Today I changed the ink cartridge and am now getting error code U052 regarding the printerhead. I have verified that the ink cartridge is the correct model for this printer and verified it is installed correctly. I have taken all the ink cartridges and the printerhead out and re-installed. None of these steps have re-set the error code. Please advice what to do next.
09-06-2019 01:55 PM
Because the error still appears even after reseating the ink tanks and printhead, your PIXMA MG5320 would require service.
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.