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New Contributor
Posts: 1
Registered: ‎04-02-2015

two computer confusion

hello. i had to send an MG3222 back because it was faulty. so they sent me  an MG3520. should i uninstal the 3222 or what?? i tried installing the CD for the 3520 but i don't see its avatar anywhere on screen or any info at all. what should i do?

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Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: two computer confusion

Hi candacemiller,

 

You do not need to uninstall the PIXMA MG3222 to use the PIXMA MG3520; however, if you would like to uninstall the printer, please reply with what operating system is on your computer (version of Windows or Mac OS X) and we will be happy to provide instruction.

 

If the installation CD for the PIXMA MG3520 is not working, you can download the drivers from the Canon USA website. Please click here to go to the Drivers and Software page for the PIXMA MG3520. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the file, please double-click on it and follow the prompts to install the printer and associated software on your computer.


Hope this helps!

 

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