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Occasional Contributor
Posts: 6
Registered: ‎06-24-2020

stuck printer carriage: Canon Pixma mx892

Hello:

 

The printer cartridge on my Canon Pixma MX892 is stuck and won't allow me to change the printer ink.

 

Thoughts?

 

Thank you!

emzee

Esteemed Contributor
Posts: 3,372
Registered: ‎11-19-2017

Re: stuck printer carriage: Canon Pixma mx892

Greetings,

Difficult fir us to help out with something (like this) we cannot see.

 

If done carefully, you should be able to depress the release for the cartridge. 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
Occasional Contributor
Posts: 6
Registered: ‎06-24-2020

Re: stuck printer carriage: Canon Pixma mx892

When I open up the print head bay, the entire print carriage slides over to the right and gets stuck under other parts of the printer, such that there's no print head access.

 

thanks!

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: stuck printer carriage: Canon Pixma mx892

emzee,

 

Are there any error codes or error messages showing on the LCD display of the printer?  If so, what is the exact error code?

 

 

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Occasional Contributor
Posts: 6
Registered: ‎06-24-2020

Re: stuck printer carriage: Canon Pixma mx892

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Occasional Contributor
Posts: 6
Registered: ‎06-24-2020

Re: stuck printer carriage: Canon Pixma mx892

Yes, there's an error code: 6A81.

Occasional Contributor
Posts: 6
Registered: ‎06-24-2020

Re: stuck printer carriage: Canon Pixma mx892

Thanks!

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: stuck printer carriage: Canon Pixma mx892

Hi emzee.

 

Unplug the printer, then firmly press down on each of the inks you can reach.  Once you've pressed on the reachable inks, try manually moving the inks toward the center, pressing down on each new tank that comes into reach.  If the ink holder doesn't move readily, don't force it.

 

If you're unable to move the inks from under the side, then the MX892 will need to be replaced.

 

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