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Moderator
Posts: 179
Registered: ‎08-20-2018

Re: scans are pdf . want jpg

Hi,

 

Thank you for your inquiry, and welcome to the Canon Forums.

 

We appreciate your participation, however, for the community to best assist you can you provide us with the following information: 

 

  1. Operating System of the computer?
  2. Model of printer?

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

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Occasional Contributor
Posts: 5
Registered: ‎05-06-2020

Re: scans are pdf . want jpg

Thank you for replying.

I am not in the US so will use other site if needed.

My printer is TS3160 and I am using Windows 10.

Thanks

 

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New Contributor
Posts: 2
Registered: ‎06-06-2019

Re: scans are pdf . want jpg

 

Howdy,

 

I listed MY PRINTER's information.  It is a Canon TS3122.

My computer is a Windows 8.1. Plenty of RAM and 2T harddrive.

 

No matter what I do following all these advisory suggestions, NOTHING changes my copies

from saving as PDF's.

 

I have now on my own however, discovered EXACTLY what I need to do to resolve this problem.

 

What you ask?

 

Well, the simplist and quickest resolution is for me to trot my happy butt down to the local electronics

store and BUY ANOTHER BRAND OF PRINTER / SCANNER.  

 

THAT is exactly what I am going to do. This is my first and LAST Canon product.  I almost began to

buy Canon cameras but as a result of this unfixable problem with my simple printer that NO TECH

has yet to resolve, I started buying NIKON cameras. I have now invested several thousand US dollars

in great NIKON cameras, lenses, software, etc. 

I am happy with my NIKON and soon will be happy with any other good brand of printer / scanner.

 

Thank you.

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎05-06-2020

Re: scans are pdf . want jpg

Ah if only it were that simple.   I have this Canon because the Epson I purchased was terrible.  Every time I turned on I had to reconnect to Wireless, then it would not scan from the printer to computer, but would occasionally scan from the computer to the scanner if I could find the dialogue box.   There were so many downloads needed for drivers and utilities it was mind boggling.   Contact with Epson even allowing them remote access did nothing.  

So I returned it to where I purchased and they said it would be within three months to fix it.  Well I put on the sad face and explained I had a University assignment on Photography to have in by Friday, so they felt sorry for me and gave me the cheapest they had - a Canon.

What happened to plug it in and it worked?

I had a Brother A3 for 10 years and the cogs wore out, should have had it repaired..................hindsight is a wonderful thing.

Thanks for your input!!! and good luck with your photography.

 

Highlighted
New Contributor
Posts: 1
Registered: ‎06-23-2020

Re: scans are pdf . want jpg

I have found the best solution to this problem, took my hammer to mine and smashed it in one hundred pieces then bought another brand, never buy canon again!!!!

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎05-06-2020

Re: scans are pdf . want jpg

Woman Sad

Highlighted
New Contributor
Posts: 1
Registered: ‎08-12-2020

Re: Scans are pdf - want / need .jpg

 I have a TR850 and would like instructions on how to change how the image is being saved both on the canon machine itself, with IJ  scan utility and Windows 10 if possible.  

 

My scanner used to interpret the images accurately, meaning, a photo was saved as  photo, as a jpg and opened in photo viewer, where I could then crop it and save where I wanted on my computer. 

 

Note: I scan images by placing the paper in the scanner and pressing scan on the machine. - I do not pull up the IJ scan utility program on my compuyter to proceed with scanning, unless the scan button on my printer TR850 doesn't work. 

 

Now, almost all images are being saved as pdf and as such I cannot crop the image before saving.  My printer/scanner used to interpret images correctly (photo or document), would save as pdf or jpg and as such the appropriate program would open (photo viewer or adobe) up on my computer when I went to save the document/image scanned.  

 

I have spent significant time searching for solutions and have come up empty.

I would appreciate any insight or possible solutions with details and instructions on how to

1) have my images saved as a jpg when using using the buttons on the machine itself;

2) have images open with photo viewer on my computer when the printer/scanner has communicated with my computer that the scan is complete and I open the image on my computer; (Note: I'm not sure that setting my default program to Photo Viewer works for this problem);

3) be able to save documents as pdf or word.

 

Canon Garden Viewer does not allow for me to crop the picture and I am not sure if all my images are saved there that I scan. I do not know if my scanned images are being saved in multiple locations - my computer and Canon Garden Viewer - and could use insight on how to solve this as well. 

Highlighted
New Contributor
Posts: 2
Registered: ‎07-18-2019

Re: Scans are pdf - want / need .jpg

Boudica1, I have a TS8150 and W8.1. When scanning, 'save to computer' I now always scan as 'photo', rather than Doc or Autoscan, which are the 3 choices my 8150 offers on its screen.  Doc puts them as a jpg into Documents with an 'IMG_0000 number which never shows up on the thumbprint search, but does if you do "Search jpg" along with every other jpg in there!  Auto Scan seems to put everything into 'MP Navigator EX' as a PDF, but Photo always loads them into 'MP Navigator EX' as a .jpg.  I find scanning from the computer cumbersome as the 3 computers are in different rooms to the scanner/printer Hope this helps you.

Highlighted
New Contributor
Posts: 1
Registered: ‎10-07-2020

Re: scans are pdf . want jpg

I have the same problem,I have a Canon Pixma MG 5750 and my PC is running Chrome and Windows 10 any permanent fix?

 

                                                                                  Dave.

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