07-01-2017 01:55 AM
I have a canon printer with an inbuilt scanner. It has always worked until just recently. I haven't done anything new or changed anything.
the error when i click to aut-scan after a message saying 'scanner is warming up' is
'internal error occured. Scanner driver will be closed. Code 520254
Please help I've looked at alot of posts and suggestions over the last few days and nothing has worked. Drivers are up-to-date etc
07-01-2017 08:37 AM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
07-08-2017 11:39 AM
Canon USA does not manufacturer a MG5100, do you instead own the PIXMA MG5120? Additionally, what operating system are you running?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
07-08-2017 12:50 PM
umm ok obviously in the wrong type of canon forum? lol I am in Australia, and it is definately mg5100. I have completely reinstalled my OS which is 8.1. so will see if that helps. I might download a different software package than what i originally had before i wiped everything off my PC. Will test it tomorrow.