02-13-2018 02:43 PM - edited 02-14-2018 01:15 PM
Can’t seem to find this same issue online. The printer has been working fine and this morning I tried to print a simple document and all I got was a single fat line on the right side in landscape mode.
I tried to update drivers and it says I’m current. I decided to uninstall the device and then reinstall… Everything went fine there now when I try to print this single page document I get some vertical some horizontal some short and some longer fat lines and nothing else.
So frustrating Help anyone?
02-13-2018 02:53 PM
Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
02-22-2018 11:58 AM
First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:
CLI-251C cyan. In my case I also change the cartridges even though it showed at least a quarter tank
Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:
1. Make sure that your PIXMA MX922 is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.
3. Open the Paper Output Tray and then open the Output Tray Extension.
4. To print the nozzle check pattern:
4-1. Press the MENU button on your PIXMA MX922.
4-2. Press the SETUP button.
4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.
4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.
4-5. Select Yes and then press the OK button.
The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to this message.
If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:
1. Press the MENU button on your PIXMA MX922.
2. Press the SETUP button.
3. Select Maintenance then press the OK button.
4. Select Cleaning and press OK.
5. Press OK to select Yes.
The cleaning will be performed. After 2 or 3 cleanings, print another test page.
Does the test page print correctly? Answer is yes yes yes!
05-04-2018 12:02 PM
Provide a photo or scan of the issue that you are experiencing.
This didn't answer your question or issue? Find more help at Contact Us.