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Occasional Contributor
Posts: 6
Registered: ‎07-29-2017

"no paper in lower cassette" Pixma MX922

I have cleaned the rollers 5 times. I put in fresh paper, I made sure the paper guides are in the right place. I made sure the computer settings are correct (paper size, lower cassette, plain paper...) and it still says no paper in the lower cassette. 

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Product Expert
Posts: 2,644
Registered: ‎07-28-2014

Re: "no paper in lower cassette" Pixma MX922

Hi mekr_r,

 

The 1008 error caused by:

 

 1.  There is no paper in the cassette (lower).

 2.  The paper source is incorrect.

 3.  Paper is not loaded properly.

 

To resolve this, please place paper in the lower cassette, making sure that the photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm), Letter, or Legal, or envelopes are loaded.

 

For more information regarding loading paper, please view the following page from the On Line Manual of your PIXMA MX922:

 

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MX920%20series/EN/BG/Bg-Loading1400.html

 

When the paper is in place, align the paper guides with the both edges of the paper and the press the OK button to dismiss the error.

 

Once set, please make sure that the printer driver is set to the lower tray:

 

 1.  Right click the Windows Start button and then left click Control Panel.

 

 2.  Click on Devices and Printers.

 

 3.  Right click the PIXMA MX922 and left click on Printing Preferences.

 

 4.  Click on the Main tab.

 

 5.  Please set the Media Type to Plain Paper and the Paper Source to Cassette.

 

 6.  Click Apply and then OK.

 

Please attempt to print.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Occasional Contributor
Posts: 6
Registered: ‎07-29-2017

Re: "no paper in lower cassette" Pixma MX922

I received a replacement from Canon!

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New Contributor
Posts: 2
Registered: ‎11-25-2017

Re: "no paper in lower cassette" Pixma MX922

I have the correct paper in the tray, the settings are all as they should be, and I am still getting the 1008 error message.  It seems to be a software issue, as I am able to make photocopies without problems.  Is there anything else to try? 


Thanks, 

Jen

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New Contributor
Posts: 2
Registered: ‎11-25-2017

Re: "no paper in lower cassette" Pixma MX922

HOW?!?
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Occasional Contributor
Posts: 6
Registered: ‎07-29-2017

Re: "no paper in lower cassette" Pixma MX922

I tried everthing you mentoned....several times....nothing worked. Canon sent me a replacement printer. I will say I am not sure I will purchase another Canon printer. It seems like A LOT of people have been having this problem for a long time. I would have expected Canon to address this issue with a fix and/or replcace all these printers. 

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New Contributor
Posts: 1
Registered: ‎09-11-2018

Re: "no paper in lower cassette" Pixma MX922

can't print from my Iphone8. Get paper load error on two printers. coppies OK prints files OK. What junk. BTW the ink catrs always spill all over the place. My mistake in getting two of the 922s

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New Contributor
Posts: 3
Registered: ‎02-17-2019

Re: "no paper in lower cassette" Pixma MX922

Same issue. I've tried all the things they said to do. No change.
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New Contributor
Posts: 3
Registered: ‎02-17-2019

Re: "no paper in lower cassette" Pixma MX922

Other than this issue, I have been thrilled with this printer. It prints very high quality copies. Very reliable for 4 years. No sure why this is happening.

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New Contributor
Posts: 2
Registered: ‎02-19-2019

Re: "no paper in lower cassette" Pixma MX922

Any one know this tutorial can resolve the problem?

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