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New Contributor
Posts: 2
Registered: ‎01-27-2019

"Out of paper" message

MX922 keeps telling me it is out of paper when there is a more than adequate supply (1/2" +) in the cassette.  Any ideas on how to fix this?     

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Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: "Out of paper" message

Hi Begonia,

 

So we can best assist you, please let us know version of Windows or Macintosh is installed on your computer?

 

We look forward to your reply.

Highlighted
New Contributor
Posts: 2
Registered: ‎01-27-2019

Re: "Out of paper" message

I have Windows 10.  

Highlighted
Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: "Out of paper" message

Hi Begonia,

 

I recommend removing and reinstalling the printer drivers on your computer. You can remove the driver from Devices and Printers in the control panel of your computer. Once they are removed, you can click HERE to open the support page for your printer and download the MX920 series MP Drivers Ver.1.01

 

If you still have the same issue after reinstalling the driver, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays). 

 

 

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