02-21-2015 09:09 PM
I am no longer able to scan using my MX922 connected to my desktop running Windows 7 without getting a message on my desktop saying "An internal error has occurred". I have turned the MX922 on and off, I have disconnected both the power cord and USB cable from the MX922 and from my desktop, I have reconnected the USB cable to a different port on my desktop, I have uninstalled all Canon programs from my desktop and reloaded all Canon programs with the MX922 CD, and I have restarted the desktop multiple times. I scan documents several times a week for my business. It has worked fine until today. What do I need to do to correct this problem and get back to scanning?
02-24-2015 06:40 AM
Hi boisseaujm,
If you temporarily disable any antivirus or firewall software that is on your computer, then attempt to scan again, are you able to scan successfully?
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