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New Contributor
Posts: 2
Registered: ‎09-15-2015

quick menu scanning mg7520. you do not have required privileges to access the specified folder

[ Edited ]

Windows 10

Moderator
Posts: 1,945
Registered: ‎07-08-2013

Re: quick menu scanning mg7520. you do not have required privileges to access the specified folder

Hi, len50!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎09-15-2015

Re: quick menu scanning mg7520. you do not have required privileges to access the specified folder

windows 10          code 9, 244,3

Product Expert
Posts: 3,250
Registered: ‎10-16-2012

Re: quick menu scanning mg7520. you do not have required privileges to access the specified folder

Hello.

 

Please try the following adjustment to see if we can resolve your issue:

 

1. Open the IJ Scan Utility from your Desktop or the Canon Utilities listing of the Start Menu (Windows) or Applications folder (Mac).

2. Click Settings.

3. On the left, click the 'Scan Document' tab.

4. In the 'Save Settings' section, select a new folder in the 'Save In' menu.

5. Repeat this process with each tab on the left.

6. Click OK at the bottom of the Settings menu.

 

Once this has been done, try scanning from the IJ Scan Utility to test the change.

 

If additional assistance is needed, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎03-14-2019

Re: quick menu scanning mg7520. you do not have required privileges to access the specified folder

I purchased a Canon printer G3010  and set up their own DVD software and used it for two times but the phrase shows me (you do not have required privileges to access the specified folder). what to do? I use windows 10

New Contributor
Posts: 3
Registered: ‎03-14-2019

Re: quick menu scanning mg7520. you do not have required privileges to access the specified folder

I still have the same phrase

New Contributor
Posts: 3
Registered: ‎03-14-2019

Re: quick menu scanning mg7520. you do not have required privileges to access the specified folder

I work all of these 

 

1. Open the IJ Scan Utility from your Desktop or the Canon Utilities listing of the Start Menu (Windows) or Applications folder (Mac).

2. Click Settings.

3. On the left, click the 'Scan Document' tab.

4. In the 'Save Settings' section, select a new folder in the 'Save In' menu.

5. Repeat this process with each tab on the left.

6. Click OK at the bottom of the Settings menu.

but still dont work

Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: quick menu scanning mg7520. you do not have required privileges to access the specified folder

Hi feedel122,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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