09-15-2015 07:37 PM - edited 09-17-2015 07:57 AM
Windows 10
09-16-2015 08:46 AM
Hi, len50!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
09-17-2015 07:59 AM
windows 10 code 9, 244,3
09-17-2015 09:06 AM
Hello.
Please try the following adjustment to see if we can resolve your issue:
1. Open the IJ Scan Utility from your Desktop or the Canon Utilities listing of the Start Menu (Windows) or Applications folder (Mac).
2. Click Settings.
3. On the left, click the 'Scan Document' tab.
4. In the 'Save Settings' section, select a new folder in the 'Save In' menu.
5. Repeat this process with each tab on the left.
6. Click OK at the bottom of the Settings menu.
Once this has been done, try scanning from the IJ Scan Utility to test the change.
If additional assistance is needed, find more help at Contact Us.
03-14-2019 12:51 AM
I still have the same phrase
03-14-2019 12:31 AM
I purchased a Canon printer G3010 and set up their own DVD software and used it for two times but the phrase shows me (you do not have required privileges to access the specified folder). what to do? I use windows 10
03-14-2019 01:15 AM
I work all of these
1. Open the IJ Scan Utility from your Desktop or the Canon Utilities listing of the Start Menu (Windows) or Applications folder (Mac).
2. Click Settings.
3. On the left, click the 'Scan Document' tab.
4. In the 'Save Settings' section, select a new folder in the 'Save In' menu.
5. Repeat this process with each tab on the left.
6. Click OK at the bottom of the Settings menu.
but still dont work
03-15-2019 03:58 PM
Hi feedel122,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
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