06-08-2017 10:35 PM
My Cannon MG3520 might be the biggest piece of garbage I have ever puchased from anyone. It has never worked right. Having to spend days trying to get new ink cartridges to work is totally insane. I will never puchase Cannon again.
07-26-2017 03:36 PM
I am having similar issues with my MG2920. I replaced the black ink (while it was low, but prior to running out completely). It will not register the new cartridge. I have taken out the black cartridge and unplugged to preform the reset. When the start up is complete the black ink light keeps blinking. I tried holdin Stop for 10 seconds, now both the Black Ink and Power lights are flashing at the same time.
08-02-2017 09:47 PM
I have tried all of these ideas and nothing works. It's ridiculous that so many people are suffering from the same issue. These printers average a year old. Mine has been doing this for months. New ink and can't print. Ridiculous that there isn't more help than this.
08-02-2017 10:08 PM
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09-12-2017 09:08 AM
Thanks for posting. Several Canon printer models have been mentioned in this conversation thus far. So that the Community can help you better, we need to know exactly which Canon printer you're using. That, and any other details you'd like to give will help the Community better understand your issue!
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11-09-2017 07:45 AM - edited 11-09-2017 07:48 AM
I'm dismayed to see how many users are affected by this and the similar fault 'cartridge not recognised'. I'm in the UK and my Pixma MG3650 is 18 months old. Although a perfectly good color cartridge was installed and in use the printer decided spontaneously to give this error for the color cartridge. Needless to say the printer will now not accept a new Canon color cartridge. What is really galling is that I cannot just print in BLACK while this fault remains. Has anybody really managed to clear this?
02-07-2018 10:30 AM
Well EUREKA !!
Having purchased a replacement to use the same cartridges my Pixma 3650 was put aside . Checked occasionally by switching on for a few minutes I was reluctant to throw it out. The new printer came up with the 'not recognized' error so I decided to pop the cartridges back into the old printer. AND ... it's now working! Having lain unused it has decided it has had enough of neglect. So - don't depair. Your Canon will probably correct itself a few months after you've purchased a new one. Fortunately my new printer is also OK now with new cartridges.
03-13-2018 11:25 PM