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New Contributor
Posts: 1
Registered: ‎08-19-2017

printer not reconizing new cartridges

why won't my pixma mg6821 recognize new ink cartridges

Product Expert
Posts: 2,981
Registered: ‎10-16-2012

Re: printer not reconizing new cartridges

Hello.

 

Check to make sure that new, genuine Canon brand ink tanks are being used with the printer.

 

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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gfj
New Contributor
Posts: 1
Registered: ‎09-02-2019

Re: printer not reconizing new cartridges

I have a TS9120. Installed new cartridegs. New magenta is not being recognized as new. Printer insists we are putting in an old cartridge.

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