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New Contributor
Posts: 3
Registered: ‎03-15-2020

Re: printer not printing black

Via Manage your device (PRINTERS), I went to the printer properties, printer preferences and then Media type...Other papers. So far it has rectified the probelm. We'll see.Hope you have some luck with it also

 

Occasional Contributor
Posts: 5
Registered: ‎11-21-2020

Re: printer not printing black

How did you work the priming.

New Contributor
Posts: 1
Registered: ‎03-14-2021

Re: printer not printing black

I had the same issue. If black text is not printing the PGBK nozzle is clogged and needs to be deep cleaned. You can isolate and only deep clean the PGBK nozzle to not waste the other ink.

See the video below for detailed instructions:

https://youtu.be/RrPabgptVPk

 

I had to run it a couple of times before the PGBK sample would print on the test page. Change out the ink if you haven't in a while.

Take care, good luck.

 

Raul

New Contributor
Posts: 2
Registered: ‎04-20-2021

Re: printer not printing black

I seem to have a slightly different issue with my MP830.  It's the BK (not the PGBK) which is not printing at all. I've done a couple deep cleanings.  All the others are perfect - it's just the BK that doesn't print at all.

 

As a result, I can't doo the most basic things like print a fax. 

 

Any thoughts? Aside from finally chucking this thing in the trash?  <sigh>

 

Brad  

Product Expert
Posts: 3,899
Registered: ‎07-28-2014

Re: printer not printing black

[ Edited ]

Hi DPDISXR4Ti,

 

Please make sure that the smaller black ink tank contains ink.  Next, please perform 2 or 3 deep cleanings and then print again.  If black still does not print, your PIXMA MP830 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎07-23-2021

Re: printer not printing black

So after doing all the deep cleanings (including soaking the printhead in alcohol) and finally getting a successful test print on plain paper, I tried to print photos. My printer will now ONLY print black on plain paper. The instant I specify printing on any kind of photo paper (I've tried matte, luster, and glossy) it stops printing black.

 

Anyone else having this issue? Anyone have any idea how I can fix it short of buying a new printer?

New Contributor
Posts: 4
Registered: ‎09-06-2021

Re: printer not printing black

My printer is a Cannon PIXMA MX 420 & I've been having the same problem printing black from the Lenovo laptop (Windows 10)  I purchased about year or two ago. 

 

It printed out fine for a while. I went thrugh the cleaning, deep cleaning as per instructions, but to no avail.  I noticed that the test would not print out the top line (BLK), so I checked the cartridges under Maintenance, & it showed "adequate" levels of in in both cartridges. 

 

I also have an Asus laptop which I purchased quite some years ago, (runs Windows 97, which I love), & which I do not connect to the internet.   When my Lenovo quit printing out black, even after all the cleaning & installing new cartridges, I plugged my printer to my old Asus laptop and it printed out just fine. 

 

 I use both laptops since I have old programs which are not supported by Windows 10. 

 

I'm mainly posting this to offer additional info that I haven't seen yet.  Hope this helps.

Occasional Contributor
Posts: 8
Registered: ‎10-01-2017

Re: printer not printing black

I'm glad you found a solution to your problem. I gave up on trying to get mine to print text black. It's still prints beautiful pictures. I ended up buying a HP 3038 for text. Thanks for writing!

New Contributor
Posts: 4
Registered: ‎08-20-2019

Re: printer not printing black

Mememe1,

 

I think you can "trick" it to print black text if you switch the resolution/paper to photo paper, or you set duplex printing mode (even when printing a single sheet). You want to get the printer to use the black pigment cartridge that's usually for photo printing only, rather than the larger black ink tank. I've heard this maybe why some people experience this case of printing only black in certain cases but not others.  But anyway, you got an HP now, so your problem got solved a different way.

 

I'm now a happy owner of a Canon TR8520, and I like that it automatically goes to sleep, but when I send a print job it wakes up automatically. Haven't had any printing problems so far, and fingers crossed!

 

 

New Contributor
Posts: 4
Registered: ‎09-06-2021

Re: printer not printing black

Just an update to my previous post.  I discussed the problem of my printer/laptop not printing black with a good friend of mine.  She told me that she and her husband (who is considerably more tech savvy than I am) had the same problem and after taking up the matter with a tech person was advised that there is a driver update available.  Her printer is a 700 series printer. I have not yet attempted to update mine, been busy lately. 

 

 Hope this helps someone.  

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