01-15-2019 12:27 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
01-15-2019 03:18 PM
Thank you to each and everyone for your help in solving this issue. Although I tried everything nothing work. But I was so happy to be able to return mine and to get another one. Just waiting for it to come. Thanks again