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New Contributor
Posts: 1
Registered: ‎12-11-2016

printer is not loading paper. then saying paper is jammed

My printer is not loading the paper to print. But when I try to print it says that the paper is jammed. What can I do?

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Moderator
Posts: 640
Registered: ‎06-05-2013

Re: printer is not loading paper. then saying paper is jammed

Hi DanieJoh,

 

Welcome to the Canon Forum! So that the Community can help you better, we will need to know what  model printer you are using.  Any other details you'd like to give will only help the Community better understand your issue! 

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

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New Contributor
Posts: 2
Registered: ‎01-26-2019

Re: printer is not loading paper. then saying paper is jammed

I have a PIXMA MX 300 printer, I'm using Windows 7 OS. The paper will not feed, there is no paper stuck in the machine and turning it off and on won't clear it.
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